SHIPPING
At WeIncense, our goal is to make the world of scents simpler, easier and more accessible to everyone.
It starts with our unbeatable shopping experience (see details below):
- Free shipping on all orders over $25
- Orders ship same or next business day
- Most orders ship via USPS, UPS or Fedex (3-5 Day), PO Boxes & APO/FPO accepted
- Orders ship in unbranded packages straight to you from our warehouse in the Southeast U.S.
- Shipping within the United States only
- 30-Day Free Returns
Details
SHIPPING
Free Shipping On All Orders Over $25
Free shipping on orders $25 and up, flat $5.50 shipping for orders under $25.
US Shipping Only
Currently, we only ship within the 50 US states, Puerto Rico, and APO/FPO. International shipping is unavailable through WeIncense.com.
Most orders will ship via USPS or UPS with a 3-5 day shipping time. Once available, your tracking information should show an estimated delivery date. Occasionally, orders will ship via FedEx with a 3-7 day shipping time. Once available, your tracking information should show an estimated delivery date.
WeIncense cannot guarantee delivery dates due to the many factors outside of our control.
Shipping destinations outside the U.S. lower 48 states, DC, and PR:
- We generally ship to: Alaska, Hawaii, American Samoa, Guam, APO/FPO, MP, Marshall Islands, Micronesia, Palau
- US Virgin Islands: We do ship to the US Virgin Islands but can not accept claims for delayed or lost packages due to long/inconsistent delivery times and rising delivery costs (except when required by law or policy). Please be aware that any shipments to the US Virgin Islands may take several weeks (or more) for delivery.
- Due to rising shipping costs and surcharges, Bulk Pack items now only ship to the lower U.S. 48 states, DC, and Puerto Rico - we can no longer ship Bulk Pack items to the locations listed above. We apologize for any inconvenience this may cause.
- We reserve the right to cancel any orders due to extreme shipping costs. If we have any issues like this, we will reach out to you via email same or next business day and you will be issued a full refund. If you have questions ahead of time, please never hesitate to email us at team@weincense.com.
All Orders Ship To You From Within the United States
Most orders ship from our warehouse in the state of Georgia. It is important to us that you get your order fast - orders will never ship to you from outside of the US.
Our free shipping deal only applies once per order. If an order is returned to us by the carrier due to an address issue, and you wish us to re-ship the order, there will be a shipping charge to ship your order a second time. We do this by refunding your original order minus the shipping charge - you can then reorder with free shipping.
Missing Packages
It is the recipient's responsibility to ensure the security of the delivery location. We generally do not honor 'Not Received' claims for orders where tracking information shows as delivered.
Returned Packages
Packages returned to us by the carrier due to an address or access-related issue can be refunded with a shipping charge deducted. The deducted shipping charge will be equal to our current flat-rate standard shipping charge.
Aerosol Products
All orders containing any aerosol products will ship via Ground Shipping only, and may take a few extra days to arrive.